Meet the team

At ecch, we pride ourselves on being an efficient, forward-looking and friendly organisation, which always puts the needs of its authors, customers and members first. Our staff at both offices look forward to speaking to you.

UK staff

The ecch office in the UK serves all members and customers outside North America. It is also the contact point for all case authors and case publishers worldwide. Staff at our office in the US serve customers in North America.

Directors

Richard McCracken
Director
t +44 (0)1234 756400
e r.mccracken@ecch.com

Vicky Lester
Deputy Director
t +44 (0)1234 756405
e v.lester@ecch.com

Customer Services Team

	Lucy Baldwin Customer Services Manager t +44 (0)1234 756420 e la.baldwin@ecch.com		Lucy Goodridge Finance Administrator t +44 (0)1234 756415 e lm.goodridge@ecch.com
	Heather Cecil Customer Services Officer t +44 (0)1234 756406 e h.cecil@ecch.com		Elizabeth Galvin Customer Services Officer t +44 (0)1234 756425 e e.galvin@ecch.com
	Cara Williams Customer Services Officer t +44 (0)1234 756414 e c.williams@ecch.com

Events Team

Kate Cook
Training and Events Manager
t +44 (0)1234 756409
e k.cook@ecch.com

Gemma Bluck
Training and Events Developer
t +44 (0)1234 756423
e g.bluck@ecch.com

Publishing Team

	Fran Baylis Publishing and Rights Manager t +44 (0)1234 756412 e f.baylis@ecch.com		Angie Ager Publishing Assistant t +44 (0)1234 756427 e a.ager@ecch.com
	Mel Briggs Publishing Assistant t +44 (0)1234 756408 e m.briggs@ecch.com		Gemma Dougan Publishing Assistant t +44 (0)1234 756422 e g.dougan@ecch.com

Website and System Development Team

	Antoinette Mills Media and Systems Development Manager t +44 (0)1234 756416 e a.mills@ecch.com		Mark Baker Systems Analyst and Developer t +44 (0)1234 756432 e m.baker@ecch.com
	Michael Horne Systems Analyst and Developer t +44 (0)1234 756436 e m.horne@ecch.com		Farrah Baig Media Assistant t +44 (0)1234 756417 e f.baig@ecch.com
	Jon Venables IT Support and System Developer t +44 (0)1234 756431 e j.venables@ecch.com